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Case Studies

Diamond 5x Upgrade Experiences

Imagine a world that had no upgrades. We’d all be driving the original black cars that Henry Ford first made. We’d be limited to doing only basic addition and subtraction on our calculators. Our cell phones would still be bolted next to the gear shift in our cars and our Atari 2600 video games would be entertaining its 5th generation of kids.

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Insuresoft Earns High Customer Satisfaction Marks in Novarica Study

Insuresoft, a leading policy administration provider for the property and casualty insurance market, was recently awarded a Novarica Average Customer Experience (ACE) Ranking of 92 – the highest ranking awarded in the Policy Administration System category.

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Insuresoft Case Study: Surgient

With very aggressive release cycles for its insurance process automation solutions—the Diamond System—Insuresoft needed to bring new products to market more quickly, without sacrificing quality. Surgient Virtual Automation Platform with QA/Test Solution combined with HP Quality Center improves Insuresoft’s QA/Test cycle efficiency.

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Insuresoft Case Study: Buckeye Insurance Group
Published by: Daniel J. Pitcher, Insurance Insights Consulting

Replacing a legacy policy administration system with a single solution vendor, capable of cost-effective end-to-end application maintenance outsourcing, can support achievement of growth and expense business objectives. Successful utilization requires a vendor with solid base functionality & robust architecture and a client company with strong corporate commitment to using the system as designed and migrating to new versions as the system evolves.

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At Nevada General Insurance Company, It’s all about the Data (Warehouse)

“An experience report prints instantaneously even though the Diamond Data Warehouse must plow through some 80 million rows of data. We’ve only scratched the surface on what the Diamond Data Warehouse can do for us, it’s one of the most powerful insurance software tools our company has at its disposal.” - William Walo, Vice President and Chief Information Officer at Nevada General Insurance Company

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Cincinnati Equitable - Improved Service Through Real-Time Technology

“Insuresoft did what they said they were going to do.” – Jim Ketring, CEO & President Cincinnati Equitable

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The Insuresoft User Group – A Unique Tradition

“One of the reasons we would never consider going with anyone else is the responsiveness we get from Insuresoft.” - Michelle Lucas, IT Manager Safeway Property Insurance Company

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Diamond Shines Bright For Buckeye Insurance

“Within 6 months, data conversion for the personal-auto line was complete and 10,000 policies were in the system. We were hoping to get 75% of policy information from the data conversion but instead got 90-95%.” – Chris Haines, Buckeye Insurance Group

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Diamond's Many Facets Provide a Complete Solution

“We evaluated a number of options, but only Insuresoft’s Diamond System had all the core processing elements we were looking for.” – Kieran Sweeney, Align General Insurance Agency, Inc.

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