Claims Administration

Diamond Claims combines a comprehensive set of features and functionality — from FNOL to subrogation and salvage, from personal lines to commercial lines and workers comp — with an intuitive user interface. It helps increase efficiency, reduce claim costs, ensure consistency, improve adjuster productivity, and enhance customer service.

While Diamond Claims is a part of the Diamond policy-processing suite, it also can be deployed as a standalone claims-administration application that readily interfaces with multiple policy systems. Using a repeatable conversion tool, legacy claims can be converted from disparate systems — including historical financials, notes, and attachments — making the data available for reporting from a single source.

To improve efficiency, Diamond Claims auto-completes routine tasks, flagging and escalating exceptions for special handling to prevent adjusters and SIU from becoming overwhelmed. The system tracks those exceptions, noting their completion and adding auto-notes to ensure the work plan and the claim file contain the appropriate information. That lets
supervisors more effectively review and manage claims, their attendant activities,
and the workloads of their staff members.

Lower operating costs and increase customer satisfaction with a streamlined process.

Claims are going to happen, but with Diamond, you’ll be able to expedite the process, thus lowering the overall cost of a claim by taking advantage of Diamond’s industry best practices.

Gain efficiency with a single claims administration system.

With improved performance, and a single claims system, you can easily migrate legacy data and interact with multiple policy sources in one combined view.

Increase your policyholder and agent experience with a transparent process.

With information at your fingertips, you’ll know exactly where a claim is in the process. 

Turn a bad situation into a win-win situation.

Customers win when their trusted partner resolves their problems quickly.  You win when your customer stays with you for life because you increased their level of trust.  Win-Win.

Don’t Settle For Anything Less

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In short, Diamond Claims enables insurers to:

  • Define rules and workflows on the fly without reliance on IT
  • Configure home pages, define screen layouts, and set user authorities
  • Let agents and policyholders submit FNOLs online
  • Support salvage and subrogation efforts
  • Reduce claims leakage
  • Integrate reinsurance
  • Improve decision-making with more than 100 out-of-the-box reports
  • Improve claims transparency.

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