June 2018

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Product Management

 
 
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The Product Management group has successfully completed two Diamond and Composer releases this year and are finishing up the 533.006 to be released June 1st.

We have not only been adding new features, interfaces and correcting defects with each release, but we have also been including factory improvements in each release.

One factor improvement that is worthy to note is the new Interface Configuration Dashboard (ICD) which allows us to have “one-stop shopping” for enabling and configuring all Diamond interfaces.

While we still have to migrate previous interfaces to the ICD, all new interfaces will be able to be configured from this one place. We believe this will save a lot of time and effort in setting up and troubleshooting the initial interfaces for implementations. 

We have also been working on changes to Diamond that will enable the Covenir customer service team to be more efficient when on the phone with agents and consumers.  We refer to these changes as our “BPO Top 10 List” and we have already completed several with a few another called “The Employee Check List” in 533.006. This task will help the Covenir underwriter know what needs to be reviewed on each new business policy and what was already verified automatically by Diamond.  This keeps the Covenir underwriter from having to go into multiple screens to confirm the necessary information, thereby saving time.

From the Composer Side of Things:

With the 533.006, we have all the C0 implementation business code now officially housed in Composer as Product Extensions. This has brought another piece of implementation configuration up above “THE LINE” which separates the Diamond Core Product from Implementation Configuration allowing our partner, Redhawk, or our licensed customers the ability to make changes to .NET code.

One last thing to note about Composer new functionality, with the 533.004 release we implemented the “Rule Specification Editor” which allows a functional analyst to enter the validation requirements for an implementation (instead of using a spreadsheet). We are the able to “click the button” to generate or update validation rules “AutoMagically”.  While some of the rule condition still needs to be created by our system analysts, we believe this will still save time, reduce rework, and give us a better way to keep the requirements and the configuration in sync.

That’s all for now but stay tuned to more exciting things, like Publisher Microservices, coming soon!

 

 

 

Client Services

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Client services has been working on some exciting initiatives for 2018 that focus on quality and delivering great customer service.  We have completed our transition to the new analyst roles, allowing our client service, business, functional and testing analysts to focus on clearly defined responsibilities and add consistency of the product we provide to our clients.  We have also implemented client service analyst teams allowing us to improve customer service when the lead CSA is out of the office and provide assistance to accounts during high volume times.  

Our continued focus on quality includes developing and analyzing individual client scorecards and monthly reports for reported defects and ticket failures. In an effort to reduce defects and failures, we have implemented advanced planning for the planned support team.  Advanced planning allows us to complete work prior to the build dates increasing the time allowed for testing and redevelopment, communicate sprint capacity to our Clients and CSAs, and forecast capacity needs allowing for staffing augmentations. In addition, we have implemented a new patch process, which has helped to reduce defects related to patch application/deployment and given us an opportunity to clearly define our patching best practices.

We are excited to keep working towards our goals to increase client satisfaction, reduce defects, and reduce ticket failures throughout 2018! 

 

 

 

Implementation Services

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The Insuresoft Implementation Services Team has focused the first half of 2018 on rolling out improvements in its planning model to better meet the quality and scheduling needs of our clients. Improvements include expanded use of Smartsheet for project & implementation planning and resource management.

Standardized project plans have been updated with task durations and dependencies, and converted to Smartsheet to ensure a more consistent approach to estimating and executing our clients’ implementations.  These project plans are accessible to clients during the implementation process and allow for real-time tracking of each project’s status. A key adjustment to the Implementation process has been to evaluate and establish more appropriate time frames for Insuresoft and client testing. These time frames have been updated in the standard project plans and will result in higher quality builds. The use of these plans will be expanded to additional clients in 2018 as new implementation projects are initiated.

The expanded use of resource management tools has allowed Insuresoft to better predict and address resource needs in order to support our clients’ growth. These tools provide valuable data and insight that allow us to work more collaboratively with our clients to establish expectations and make informed decisions for delivery schedules.

We look forward to continuing to introduce these improvements, and demonstrating their value, to our clients throughout 2018.

 

 

 

Technology

 
 
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The technology and engineering team was tasked this year with making Diamond and Composer fully compatible and integrated with Microsoft’s powerful Platform as a Service cloud infrastructure.  Diamond core system technology was modified where necessary to support MS Azure PaaS capabilities including Azure SQL, Azure App Services, Azure Files, Azure Blob Storage, Azure Redis, Azure Scheduler, and more.  These facilities together create a host platform that greatly enhances Diamond’s deployment agility, scalability and fault tolerance without exhaustive effort per environment by customer or Insuresoft IT staff.  Enhancements to the Composer dashboard provide simple and direct connectivity with Azure, and control over environment provisioning, Diamond deployment, and Diamond host scaling, for a seamless transition from product specification and authoring in Composer to automated product deployment in the cloud.

In an effort to simplify incorporation of Diamond core operations into customer technology ecosystems, the technology and engineering team was also tasked with delivering the full functionality of Diamond via a new simple and secure REST interface.  All business APIs and functionalities formerly exposed only via SOAP methods on the Diamond Services tier, behind corporate firewalls, can now be accessed simply and securely by means of simple JSON messages on our Integration Services Diamond tier.  The REST API will drastically simplify integrations not only due to the abbreviated message size and simplified communications protocol but also by removing the logistical need for customers to carefully deploy ANY Diamond type, proxy, or utility assemblies with their own apps for communication with Diamond.  Additionally, the technology and engineering team is creating and hosting a new web site application in Azure that will not only provide full documentation of the API but also a rich harness to view and run sample code against Integration Services in a live environment.