Core Systems Solutions

Rules driven processing with frictionless transactions.

The Diamond Platform was built with rules-driven underwriting, billing, and claims in mind. Diamond automates routine tasks so you can focus on exceptions.

Diamond is more than a back-office transaction engine. Diamond allows data to flow in and out via public facing APIs that enable frictionless transactions between the insurers, agents, and policyholders.

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Diamond is 100% accessible through web interfaces with full administration and configuration abilities available. Using the Diamond Platform, our clients remove the fundamental technology constraints faced by insurers, so they can better serve their policyholders and partners.

Our Product Strategy

  1. Continuous product enhancements with no interruptions. We release product updates every other month, enabling our clients to take advantage of product or technology enhancements without interruption to their business.
  2. Seamless partner integrations. Complementary functionality is easily available through our partner collaborative via our open API model. We rapidly extend and broaden our core systems’ capabilities by incorporating new third-party data sets from the likes of insuretech start-ups as well as emerging technologies.
  3. Guidance from the best. Our team of experts works closely with many of the leading industry analysts, including Gartner, Novarica, and Strategy Meets Action, to help triangulate our road-map, views, and action plans.

Core

Policy Administration
Gain efficiencies and provide an enhanced customer experience using our rating and underwriting real-time, transaction engine via Diamond’s Policy Administration. Diamond offers industry leading, web-based policy administration for both personal and commercial lines of business that can be extended to agents and policyholders.

Billing Administration
Improve operational efficiency, increases customer satisfaction, and reduce billing errors with Diamond Billing. Diamond Billing is an industry leading, web-based solution that provides personal and commercial lines insurers with a robust and flexible solution.

Claims Administration
Empower claims professionals to handle claims quickly and efficiently with Diamond Claims. Diamond Claims is a web-based application with a user-friendly workflow, fully integrated coverage verification, and numerous third-party interfaces to help close claims faster and enhance customer service.

Configuration Tool (Composer)
Maintain Diamond internally without the need for professional services. Our configuration tool, Composer, puts product design and maintenance in the hands of a business user, freeing up your IT resources. This toolkit resides in the cloud and simplifies the configuration, testing and deployment of product changes.

Cloud

Diamond Cloud
Secure, cloud hosting with Microsoft Azure. The affordable choice for insurers seeking a highly innovative, out-of-the-box repeatable, scalable cloud platform.

Digital

Mobile
Provide the mobile experience your policyholders demand with Diamond Mobile. Policyholders can access their policy information to check the status, make payments, view or print policy documents, report losses or contact their agent.  Diamond Mobile extends Diamond Policy, Billing, and Claims information and functionality to policyholders via mobile or tablets.

Portals
Pre-configured web portal access for both agents and policyholders. Decide how much information and functionality to extend to users and then benefit from one code base that supports all user types.

Customer Communication Management (Publisher)
A flexible customer communication management print solution that can be used with all Diamond components. Declarations, coverage forms, invoices, notices, claims and underwriting forms can be managed and customized in one place. Documents are saved in their original state, so they can be reviewed or reprinted when needed.

Data

Operational Data Analytics
Transform key performance indicators into visually stunning operational dashboards that are updated in real-time.

Analytics’ Business Intelligence
Track critical daily operations and make real-time adjustments to improve performance and efficiency.The platform allows Insuresoft’s clients to run both operational reporting and high-speed analysis on the data warehouse simultaneously.