Billing Administration

As a standalone application — or as part of the Diamond suite — Diamond Billing gives you all the flexibility you need to accommodate everything from real-time pay plan changes to multiple payment options. With more than 85 different options within the system’s pay plans, you can configure billing distribution (paper or electronic), billing scheduling (monthly, quarterly, annually), transaction-based billing options (endorsement changes, cancellation rules, reinstatement rules, fees, and more), and payment types or files (lock box or bank files). And our analysts have the years of experience you can count on to help you select the right options for you, your policyholders, and your accounting system.

Diamond Billing automates routine activities like non-paid cancellations and reinstatements. Since you’re able to define the rules by which these tasks are automated, you can be sure they’ll be managed appropriately. And the smooth, efficient completion of these tasks will improve your service efforts and your policyholder satisfaction.

Increase agent & customer satisfaction with a configurable billing administration system.

Take advantage of a configurable design to satisfy your agents’ and policyholders’ distinct needs.  Implement pay plans that work for your clients, and allow them to make real-time pay plan changes mid-term to give them control of their payment options.

Provide user-friendly payment options to your clients.

Offer your agents and policyholders a wide variety of options for paying their bills, from mobile to web, credit card or EFT, checks, or cash. 

Make good business decisions with real information in real-time.

Accurate and easy-to-access information on the current amount due and future bills will allow your business to provide data that your clients expect in today’s market.

The Bottom Line:

You want real information, right now.  Policy holders in today’s marketplace want information at the press of a button.  Allow Diamond to deliver real-time self-service capabilities that satisfy your policyholder’s desire to business on their schedule.   

Our Experience Shows

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Whether you write personal lines or commercial lines, Diamond Billing helps you improve operational efficiencies, increase the satisfaction of your agents and policyholders, and reduce billing leakage. That’s because it enables you to:

  • Adapt and define pay plans quickly and easily
  • Improve Billing Department operations
  • Employ lockbox, EFT, and credit card payment options
  • Define payment plans with a rules-based configuration tool
  • Adjust transactions and payment postings in real time
  • Support agency bill and direct bill
  • Provide unlimited pay plan options
  • Automate policy cancellations and reinstatements
  • Realize lower total cost of ownership (TCO).

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