Claims Administration

Close claims faster, reduce claim costs, ensure consistency, improve adjuster productivity, and enhance customer service.

Diamond Claims has an intuitive user interface that provides claims professionals a comprehensive set of features and functionality — from FNOL to subrogation and salvage, from personal lines to commercial lines and workers comp.

While Diamond Claims is a part of the Diamond Platform, it can be deployed as a standalone application that readily interfaces with multiple policy systems. Using a repeatable conversion tool, legacy claims can be converted from disparate systems including historical financials, notes, and attachments making the data available for reporting from a single source.

Auto-complete routine tasks, flagging and escalating exceptions for special handling to prevent adjusters and SIU from becoming overwhelmed. Track those exceptions, noting their completion and adding auto-notes to ensure the work plan and the claim file contain the appropriate information. Supervisors more effectively review and manage claims, their attendant activities, and the workloads of their team.

Diamond Claims Insurer Benefits:

Lower Operating Costs and Increase Customer Satisfaction

Expedite the claims process, thus lowering the overall cost of a claim by taking advantage of Diamond’s industry best practices.

Gain Efficiency with a Single Claims System

With improved performance and a single claims system, easily migrate legacy data and interact with multiple policy sources in one combined view.

Increase the Policyholder and Agent Experience

With information at your fingertips, all involved parties have real-time visibility to where a claim is in the process. 

Retain Customers After a Claim

Customers win when their insurer resolves their problems quickly.  You win when your customer stays with you for life because you increased their level of trust.

Diamond Claims Advanced Capabilities:

  • Define rules and workflows on the fly without reliance on IT
  • Configure home pages, define screen layouts, and set user authorities
  • Let agents and policyholders submit FNOLs online
  • Support salvage and subrogation efforts
  • Reduce claims errors
  • Integrate reinsurance
  • Improve decision-making with more than 100 out-of-the-box reports
  • Improve claims transparency