UNIVERSITY PARK, Ill.–(BUSINESS WIRE)–Insuresoft, a leading provider of insurance software, announced today that Santa Clarita, California based Multi-State Insurance Services, Inc. has launched Insuresoft’s Diamond System™ to automate their policy administration and billing functions for private passenger automobile insurance.
“We are extremely happy and proud that we have been able to integrate the Insuresoft Diamond application into our business. Diamond is going to allow us to better serve our clients while also helping us to expand our business in an efficient and well thought out manner,” stated Raimundo Ruiz, Chief Executive Officer of Multi-State Insurance Services, “By going live with The Diamond System, Multi-State has gone from having limited technology to having a fully functional policy processing system in a matter of only 6 months. We now have a technology that is above what our competitors have and that allows us to customize our product offerings while we expand our business,” Ruiz continued, “The Insuresoft team did a wonderful job in helping us understand the capabilities of The Diamond System throughout their analysis of our business. They challenged us to think ‘outside the box’ when it came down to how we wanted our system to function.”
The Diamond System is a fully automated and integrated policy processing system for both personal and commercial insurance carriers. It is a scalable, reliable, and cost-effective solution for carrying out all business-critical insurance processing functions.
“During our new system evaluation stage, Insuresoft impressed us with an emphasis on their commitment to excellence in customer service. Once we started working with their team, we often heard the phrase – ‘we do that’ and without having to incur additional charges,” Ruiz concluded.
Tony Villa, President and Chief Executive Officer for Insuresoft added, “The Multi-State team has approached this project with a great attitude. They embraced the concept of implementing Insuresoft’s best practices to leverage Diamond’s out-of-the-box capabilities. We’re looking forward to a long and successful partnership.”
“The teamwork approach we have with our customers truly helps set Insuresoft apart from a lot of technology companies,” stated Chris Blair, Vice President of Account Services for Insuresoft. “Going live on Diamond was the result of a number of people from Multi-State and Insuresoft coming together to understand each other’s business.”
About Multi-State Insurance Services, Inc: Multi-State Insurance Services, Inc. was established to provide a strong general agent market without sacrificing the underwriting and processing discipline that is necessary to produce an underwriting profit. Multi-State has a strong commitment to its carrier partners with the experience of having over 24 straight years of profitable personal lines management. Multi-State customers are assured that they will be treated professionally and given the attention and outstanding products and service that they deserve.
Insuresoft is a Microsoft Gold-Certified independent software vendor delivering insurance software to the property and casualty insurance industry. Insuresoft offers a suite of products and services that are configured to meet the unique needs of insurance companies and managing general agents in North America. Insuresoft is a privately-held company headquartered in University Park, Illinois, with offices in Tuscaloosa, Alabama.