March 2, 2024

After the initial application process and policy issuance, the next time you interact with a policyholder might be when they need to make a claim. This is typically not seen as the most pleasant experience for your policyholders. But, it’s also a significant touchpoint between them and your team. Thus, it plays an important role in policyholders’ overall experience and satisfaction with your company.

June 23, 2023

When policyholders cancel their contracts with insurers and take their business elsewhere, it’s rarely about the money.