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Every company strives for organizational excellence. Not every company achieves it. To obtain organizational excellence, you need to understand the various roadblocks that stand your
In the business world, it’s common to focus on competition. Companies need to keep up with their competitors, and many actions are designed to strengthen
The COVID-19 pandemic has had a significant impact on driver behavior. This, in turn, has impacted traffic crash and fatality rates, but what’s less clear
You’ve probably heard the horror stories of new core system launches gone wrong – when development takes three years or longer. By the time your
The next generation of consumers are on the scene and making waves in customer service. According to Pew Research Center, members of Generation Z –